Your custom order is a list of products that you order on a standard basis and have contract pricing on. This list is created by the customer and Corporate Coffee Systems manually when your account is established. You cannot add or remove items from this list on the mobile site - you will need to speak to a Corporate Coffee Systems representative to edit your custom order.
Frequently purchased products is a list of products that you order online most often. These do not include products you have called or faxed in orders for. This list appears in order of most frequently purchased (things you order most often appear first) and include the last 6 months of products you have purchased online.
Your order history is a list of all orders of you have placed online. This list displays every online order since you opened your Corporate Coffee Systems account. These do not include order you have called in or faxed in. You can filter the list to only show orders for the past 1 to 6 months, year or 2 years.
As you look back at older orders, you may notice that a product is not showing up in the mobile up, or, perhaps, the product SKU is listed, but says NO SHORT DESC after it, and there is no ability to re-order this item. As products are discontinued, they are removed from our online product inventory. When the order details are retrieved, the mobile site cannot find the item, and therefore skips displaying it, or will show NO SHORT DESC. If this is an item you used to frequently purchase, please contact us to learn about equivalent products we offer.
Normally, you can re-order a single product quickly from your order history details. However, sometimes the "add to cart" button may be absent for a few reasons. The item could be out of stock - typically we will provide you with a notice to that effect somewhere near the item. Double-check to make sure the item is not just out of stock. Additionally, as products are discontinued, they are removed from our online product inventory. If this is an item you used to frequently purchase, please contact us to learn about equivalent products we offer.
Because of the limited screen real estate available on a mobile device, we moved our product menu, that you typically see along the left-hand side our desktop site. If you look in the upper left-hand corner of your screen, you should see a blue "hamburger icon" (an icon with three white horizontal lines on it). If you tap that icon once, the product menu will expand out. The first expansion will show all of our top-level shopping categories. As you tap each name, it will show the subcategories. Once you drill all the way down, tapping on a link will bring you to that page of items.
Because the expanding product menu works off "touch events", you can only view products once you have expanded the menu all the way. Also, the design behind our mobile user interface is to limit the number of product pages you may have to click through. A first level product category page may have 15 pages of items to tap through; while a third level product category page often requires no paging at all! However, once you are taken to a product page, you will notice links under the pink navigation bar. These links will bring you to the broader level 1 and level 2 categories, should you need to visit them. Tapping these links will bring you up a level in the product listing.
Simply click a product image or the blue triangle/arrow icon in a product listing to be brought to the extended details for that item.
When viewing a product listing from the product menu, your custom order page, your frequently purchased items or your search results, you will notice a gray shopping cart icon to the right of each product. When you tap that shopping cart icon, a drop-down will appear. This allows you to select the unit you want to purchase the item in as well as the quantity to add to the cart. You can continue this process until you have chosen values for every item you want to purchase on a single page. When you are done, click the blue "Add to Shopping Cart" button at the TOP of the page. This will add all the items you have selected values for, to your cart with one click.
If you are viewing an item from the product detail page, you will not need to expand anything. The select options for the quantity and unit to purchase are immediately shown. Click the large, green "Add to Shopping Cart" button to add the single item to your cart.
If you are viewing an item from your order history details, there are two ways to add products to your cart. You can tap the large, green "Re-Order This Entire Order" button at the top of the order details. All quantities and units selected will be immediately added to your cart.
To add just a single item from your order history details, tap the gray button with a blue circular arrow icon that says "Re-order this particular item." In both cases you can change the quantity you want to purchase and the unit you want to order it in. You are not forced to order an item/quantity exactly as it appears in your order history. You can make any modifications you wish!
You can remove individual items from your shopping cart by tapping the red "remove" icon next to a product. To empty your entire shopping cart, click the "empty entire cart" button that appears after all the products are listed.
If an item is currently in your shopping cart, the cart button will change from gray to green to indicate the item is in your shopping cart. We use this as a fast way for you to see what have ordered on any given page.
Yes! At the top of the shopping cart screen, there is a gray button that says "Save My Shopping Cart" - tapping this button will save the current contents of your cart as a shopping list. You will be asked to name the list for future reference. When you want to access this shopping cart again, simply login and select "My Shopping Lists" from the lower blue navigation menu. Find the shopping list name that you saved your shopping cart as. Tap the name and it will bring up a list of all the products. Simply click the green button that says "Add All to Shopping Cart" and check out.
You can check out two ways. You can tap the word "CHECKOUT" in the pink navigation bar across the top of the page. This will bring you to your shopping cart. You can also tap the text in the upper right-hand corner of the screen that shows your current shopping cart subtotals. Once on the shopping cart page, tap the green "SECURE CHECKOUT" button to begin our quick 2 step checkout!
The review page will display your billing and shipping information and allow you to enter a PO number and order comments. Tap the "Place My Order" button and you will be brought to an order confirmation screen. You will receive an email confirmation of your order shortly after.
Yes. You will receive an order confirmation via email. The completion page will display your order number, which you can use for reference when calling customer service.
You may have a special login. Certain logins only have permission to view accounts receivable (A/R), etc. If you have a special login, you will need to use the desktop version of our cart system. If you have a standard shopping account, please contact us at 1-800-284-CORP for further assistance.
Some accounts have restricted purchasing in place. This means that you cannot order any products that you are not contracted on. This is a customer directive and is not determined by Corporate Coffee Systems. If you have an un-restricted shopping account and feel the restriction is an error, please contact us at 1-800-284-CORP for further assistance.
Yes! Many of our customers have the ability to place orders for multiple locations with a single login (username and password). If you shop for more than one location, login as you normally would. You will be automatically brought to a page that lists all of the accounts you currently place order for. Tap the checkbox next to the account you would like to place an order for. Tap the blue "Set This as My Shopping Account" button. You will be brought to a page that confirms your selection - now you can begin shopping for that account. If at any time you would like to switch accounts during the shopping and even checkout process, simply tap "Change Purchasing Account" from the lower blue navigation menu and select another account.
"Remember Me" is a feature that saves your login email and password, so you don't have to enter them every time you use our mobile app. Since typing on a mobile device is not as easy as a full keyboard, we thought you would find this feature helpful. Your username and password will be stored in a cookie on your mobile device. If at any time you no longer wish to use this feature, simply un-check the "Remember Me" checkbox and login. The next time you login, you should notice that you now have to manually enter your email address and password.
If you have forgotten your password, simply tap the pink link below the login button that says "I forgot my password." You will be brought to a page where you can enter your email address to retrieve it. Please note, this email address MUST match the email address associated with the account, or the request will not go through. After submitting the request, we will send an email with your NEW password. As a security measure, a password request is a password reset. So if your email is ever intercepted, no one will know what your original password was, except you.
Yes! If at any time you would like to change the password you use to login, simply tap "Change Account Password" from the lower blue navigation menu. You will be asked to enter your current password for security purposes. You will then be asked to enter your new password twice for verification. Tap the blue button to submit the changes. When you log out and log back into the desktop website or mobile site, please use the new password you just entered.
The My Shopping Lists feature is "your" lists of items that you purchase from Corporate Coffee Systems. The purpose of My Shopping Lists is to provide a fast and easy method for you to order the items you order most frequently or that are important to you. You can build as many lists as you want and manage them all online.
When viewing a product listing from the product menu, your custom order page, your frequently purchased items or your search results, you will notice a gray shopping cart icon to the right of each product. When you tap that shopping cart icon, a drop-down will appear. Tap the gray button that says "Add to Shopping List." You will be brought to a page where you can choose which of your existing lists to place this item in; or you can create new shopping list. You can also specify a default quantity and unit of measure that your purchase the item in, for even quicker shopping later on. You do not have to specify the quantity and unit of measure, but you do have to select the list to add the item to. Tap the large, green button that says "Add to This Shopping List." Your preferences will be saved and you will be automatically returned to the page that you came from.
If at any time you would like to remove a product from a shopping list, simply tap "My Shopping Lists" from the lower blue navigation menu. Select the list where the item is contained. Under the item, tap the gray "Add To Cart/Edit Values For This Item" button. The page will expand and other options will now be visible. One of them says "Remove Product From This List." Tap this button and the list will reload with that item removed from the list.
The mobile shopping cart contains almost all the features you are used to in the desktop version of our cart. There are a few features that we have removed on purpose from the mobile app to decrease complexity. Currently, you cannot rename an entire shopping list or delete an entire shopping list. If you need to do that, please login to our standard desktop cart system and rename or delete your desired list.
When viewing a shopping list, it will load with the current default purchasing quantity and unit of measure selected. This is useful when you want to quickly add the entire list to your shopping cart. If you only want to add one item or just a few items from a list, this button comes in handy. "Clear Default Values" sets every quantity to zero and every unit of measure to the smallest available to purchase in. You can now select the quantities and units for just those items you want to purchase.
Conversely, if you have cleared the default values, and decide that you want to use them to purchase, the "Set Default Values" button will return all values back to your original, saved default shopping values.
Yes! When viewing the shopping list, each item has a large, gray button next to it that says "Add To Cart/Edit Values For This Item." When you tap this button, the page will expand to reveal more options. You will now see option boxes to change both the quantity and the unit of measure. Select the values you want and tab the gray button that says "Save Changes To This Product." Make sure not to accidentally tap the "Remove This Product" button which is nearby!